FRAGILE accepts refund or exchange with the following conditions:
• We confirmed accept return / exchange for products to be defective (color, size, damage) at the time of delivery.
• Customers can change color and size for products of the same type and products with equal or higher value than purchased products. Each product can only be exchanged once.
• Products must be returned in new condition (no dirty, damaged, no strange smell), unworn (no perfume, no make-up stains and/or other signs of wear). Include labels, price stamps, cards (if any)
• If the order includes a gift, the gift must be returned upon return. If the gift is not returned, we requests permission to charge a fee and deduct it from your refund.
• Do NOT accept exchange / return for defective or damaged products due to the customer’s failure to maintain the user manual.
• Do NOT accept exchange / payment for discounted products or included in the promotion.
RETURNS & EXCHANGES TIMES
• Accept to exchange / return goods within 24 hours from the date of purchase / receipt for invoices purchased ship within Ho Chi Minh
• Accept exchange / return goods with request to be confirmed within 48 hours of receipt for orders suburban Ho Chi Minh city.
THE PRODUCT(S) MUST BE RETURNED TO
88 Cao Duc Lan Street An Phu Ward,
Ho Chi Minh City 71100